faq

Frequently Asked Questions

Getting Started Billing & Support Integrations

Getting Started

What is Selro?

Selro is a multi-channel eCommerce platform that helps you manage inventory, orders, shipping, listings, and reporting — all from one central dashboard.

How do I sign up for a Selro account?

Simply click this link! You can try Selro free for 14 days — no credit card required.

Is there a setup guide to help me get started?

Yes! You can access our user guides and tutorial videos in the Help Centre. Or book a FREE onboarding session!

Does Selro offer an Open API?

Yes, Selro provides an Open API that allows you to integrate your systems directly with Selro for custom workflows, automation, and data syncing.

How long does it take to set up an account?

The setup time depends on the complexity of your product catalog and integrations. If your product listings are straightforward and your sales channels are already configured, setup can be completed quite quickly.
However, for businesses with large inventories, multiple variations, or custom workflows, it may take more time to complete the setup.

That said, most users are fully up and running within the 14-day free trial period.

Billing & Support

How much does Selro cost?

Selro offers flexible pricing based on order volume and integrations. Visit our Pricing page for the latest plans and features.

What happens after my free trial ends?

Your account will remain active, but you’ll need to choose a subscription plan to continue using Selro’s features.

How can I contact support?

You can reach us via:
‍Live Chat (from your Selro dashboard)
Email: support@selro.com
‍Phone:(+44) 0118 4661244, (+1) 332-255-8432

Am I locked into a long-term contract with Selro?

No — Selro operates on a rolling month-to-month subscription.
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There are no long-term contracts, and you can cancel at any time directly from your account settings. We believe in flexibility and want to earn your business month by month.

Integrations

Which marketplaces and platforms does Selro integrate with?

Selro integrates with major marketplaces like Amazon, eBay, Etsy, Shopify, WooCommerce, and TikTok. For a full list please click HERE.

Does Selro support courier/shipping integrations?

Yes. Selro integrates with couriers including Royal Mail, Evri, DPD, FedEx, Amazon Shipping, for label generation and tracking. For a full list please click HERE.

Can I connect multiple accounts from the same channel (e.g. two eBay stores)?

Yes, Selro supports multiple accounts per channel.